- IT Support
- About Solutios
Want to be able to log a support call 24×7?
Our Help Desk system is open night and day so you can submit new tickets or check the status of existing ones when it suits you.
Gone are the days when you had to call and speak to an engineer to log a support ticket. Using our automated systems, you can just send in a brief email to our Help Desk and we will automatically create a new ticket for you and reply back confirming that we have received your request and letting you know what the ticket reference is. You can then track the progress of your ticket at any time, day or night, through our online web-based Help Desk at http://www.help.solutios.com. As soon as an engineer has an update to your ticket, you will receive an update via email. If you want to provide more information to us, you can just reply to the email and it will automatically update our systems.
Although our support engineers only “officially” work office hours, we monitor the help desk whenever we are awake as we are addicted to our iPhones, so we endeavour to resolve any emergency issues as quickly as we can. If your business demands 24×7 telephone support, we can provide this as part of your support contract, as our network operation centre is manned day and night.
If you need to speak to an engineer, we would love to hear from you. Just call our support team on 020 7167 5530 from 9am to 6pm, Monday to Friday.
We aim to resolve your tickets as quickly as possible
If your ticket has not been resolved, it will automatically escalated to a manager.
If your business requires it, we can provide a weekly update detailing all your open tickets and the status of them.