Remote Support Plus

 


Having a problem with your computer and need an expert to look at it?


Whether you are in your office or in a hotel room in Geneva, we can resolve 99% of all issues using Remote Support Plus.

If you have a problem with your computer or your servers, we understand that you need it resolving quickly and efficiently. Gone are the days when an engineer needed to get in to his car and drive to your offices to the latest version of Microsoft Office or install a new printer. Using Remote Support Plus, our experts can quickly connect to your PC, copy over the necessary files and carry out the work in less time than it would take to find their car keys. We can even show you our screen which makes it very useful for staff training.

When you have an issue with your machine, sometimes the last thing you want to have to do is follow instructions about which button to press and which open to select. Using Remote Support Plus, we are able to connect straight in to your machine and take over your mouse and keyboard, so you can either sit and watch in amazement, or go and make yourself a coffee. If our engineers need a second pair of eyes, they can invite in another engineer at the same time. Sometimes two heads are better than one.

Many remote control systems only work when your computer is in your office. This was fine 10 years ago, but with the proliferation of laptops, we understand that there will be times when you need someone to look at your computer when you are at a client’s offices or even when you are on holiday and using your 3G card. Due to the way Remote Support Plus works, we can access your machine on almost any network in the world. We don’t do this through some clever hacking, but instead your computer connects to our systems, rather than the other way around. Most firewalls allow this type of connection through unhindered, which makes life much easier for you.

Although Windows is still used by a lot of our clients, Mac and Linux are becoming more popular every day. With this in mind, Remote Support Plus can support almost every operating system conceivable from Windows 95, XP and 8 through to Windows Server 2003 to 2012, Linux and Mac OS X. We can even remote control Blackberries. At this time, Apple don’t allow remote control of iPad and iPhone, but we are able to provide remote deployment options which allows us to set up your devices to automatically connect to your office WiFi networks, configure your email, contact and calendar synchronisation plus lots more.

Just go to a website and click on a link to let us on to your computer.

Whether you are on a high-speed ADSL line or a 3G modem, our systems automatically adapt to the speed of the line.

If you can get on to the Internet, we can support you, any computer, any where in the world.

Windows, Mac or Linux, we can remote control your system and resolve your problems fast.

Only Solutios engineers can access your systems.
Our engineers can take over your mouse and keyboard, rather than having to tell you what do click.

Gone are the days when we had to send you a CD with files on. We can upload the necessary files to your PC in minutes.

Our engineers can chat with you using an on-screen system, so we don’t have to bother you with a call.

Although we love seeing you, we understand that it’s more important for us to fix your problems quickly and efficiently.

All remote control sessions are recorded on our servers and we randomly go through them to ensure our engineers are working efficiently.
 

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