One of the first things we do when we start providing your systems support, is add active monitoring facilities to your servers.

Our monitoring systems keep their virtual eye on over 100 different elements, settings and functions of your server. Think of it as your own electronic systems administrator, constantly checking your systems are running correctly.

Should the monitoring system find anything out of the ordinary, it immediately lets us know via email and SMS (safeguarding against the eventuality that your email system is not working).

Most of the time, we will know about a issue before you are even aware of it, and, more often than not, we can have the issue solved before it becomes a problem.

In addition to helping to prevent downtime, our constant surveillance of your servers means that updates are carried out the minute they are neccessary. Anti-virus software, for example, is ALWAYS up-to-date, keeping your network protected against the threats detected daily. Your operating systems are also kept watertight against exploits and loopholes.

Active monitoring is a standard feature of our support services. We use it because it makes our job easier and ensures that the level of service we provide to you is second to none.

In addition to this, it is neither in our interest nor yours for us to allow your systems to fall behind in any way.