To coincide with the launch of Remote Support Plus, Solutios launch the Solutios Help Desk, an interactive help desk to yet further offer clients easier modes of support.

We've been working on something very special... something we're very proud of... and something we feel sets us aside from the crowd.

Solutios is proud to introduce to you Remote Support Plus - our state of the art system which truly does allow you to outsource your IT department to us.

In concept and theory it couldn't be simpler, however behind the scenes Remote Support Plus boasts a complex package of tightly integrated software to allow us to keep you up and running from anywhere in the world.

Let's look at a simple scenario that we're sure you've all experienced at some time or other:

• Mid-morning, you have a problem with your PC. You were just adding the finishing touches to that important proposal for the meeting which starts in less than one hour.
• You try in vain to contact your IT department but unfortunately they're busy and can't pop up to see you until later in the day.

With Remote Support Plus from Solutios fiascos such as that are a thing of the past.

By simply going to our web site and clicking on the Remote Support Plus button you see on every page, you will be taken immediately to your support engineer.

Don't forget, you support engineer knows your software and systems inside out. After all, it's always him that you deal with and, nine-times-out-of-ten, it was him that installed them in the first place. So who better to talk to?

Now you have the opportunity to chat in real-time online with your engineer, explain the problem to him and receive a solution. He can talk you through what you need to do to get things working again.

Alternatively, from time to time you may encounter a problem that's not that simple to fix - or you simply haven't got time to be guided through the solution. Now this is where Remote Support Plus really shines through...

No matter where you are in the world, no matter which machine you are using (you could even be using someone else's machine in another company), by a simple click of a button, you can invite us to take control of your PC.

You don't need any special software installed on your machine and it's very, very secure. And, because it's you who initiates the connection, you can rest sound in the knowledge that we can't access your machine at will.

You can see exactly what we're doing and all the while chat with us live. You may even learn something you didn't know about your system!

And there you have it... problem solved. Quickly, efficiently and without the need to wait in queuing systems, leave messages, or fire off emails to your IT guys! It really is as simple as that.

And the best part? Remote Support Plus is available to all Solutios customers as standard. No matter what we do for you, you'll have the added benefit of instant response.

We love it, and we're sure you will too.

If you're not yet a Solutios customer, do feel free to click the Remote Support Plus button... We'll be more than happy to give you a demonstration.