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The most recent release of Apple’s iOS for iPhones and iPads includes a new setting called “Wi-Fi Assist”, which is set to be on by default. This setting, when turned on, makes use of your mobile data allowance instead of Wi-Fi if the connection to the latter is judged to be poor. This means that you may end up paying for using the internet even though you appear to be using Wi-Fi.
If you have a new iPhone or iPad or have recently upgraded to iOS 9 you are likely to be affected by this issue. We recommend you turn this setting off.
Full details on how to do this can be found by clicking on the link below, which was created by Matthew Eaves, one of our Support Engineers.
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